To cancel an Infinity Energy solar contract, act within your 3-day federal rescission window, send written notice via certified mail, document all communications, and consult a solar contract attorney if facing termination fees or post-installation disputes. Speed and documentation protect your rights.
What Is Infinity Energy and Why Are Homeowners Looking to Get Out
Infinity Energy is a residential solar installer operating across multiple states, including Texas, Florida, and other Sun Belt markets. Like most solar companies, they offer homeowners a choice between purchasing a system outright, financing it through a loan, or entering into a lease or Power Purchase Agreement where a third party retains ownership of the panels.
The number of homeowners searching for ways to cancel Infinity Energy solar contract has grown steadily. People come to this decision for many reasons. Some were misled during the sales process about savings projections.
Others are selling their homes and cannot transfer the agreement. Many simply changed their minds after signing, often within days of a pressure-filled sales visit. Whatever brought you here, you have rights, and understanding them is the first step.
This guide covers everything you need to know about the Infinity Energy solar cancellation policy, your federal and state-level protections, and what your options look like depending on where you are in the process.
Types of Solar Contracts
Before taking any action, you need to know exactly what you signed. This single detail determines almost everything about how your cancellation will proceed.
Infinity Energy solar contracts typically fall into one of three categories. The first is a cash purchase or solar loan, where you own the system.
The second is a solar lease, where you pay a fixed monthly amount to use panels owned by a financing company.
The third is a Power Purchase Agreement, where you pay per kilowatt-hour for the electricity the system generates.
The Infinity Energy solar lease cancellation process differs significantly from canceling a loan-backed purchase. Leases and PPAs often involve a third-party financier such as Sunrun, GoodLeap, or Mosaic, which means Infinity Energy itself may not be the only party you need to deal with when you want out.
Pull out every document you were given at signing. Look specifically for sections labeled termination, cancellation, early exit, or default. If you do not have copies, request them from Infinity Energy in writing immediately.
Your Federal Right to Cancel: The Three-Day Rule
The most powerful tool available to homeowners who want to cancel an Infinity Energy solar contract quickly is the Federal Trade Commission’s Three-Day Cooling-Off Rule.
Under this federal consumer protection law, if you signed your solar contract at your home or anywhere other than the seller’s permanent business location, you have three full business days to cancel without any penalty.
This applies regardless of what the salesperson told you or what language appears in the contract itself. The federal rule supersedes it.
The seller is legally required to give you two copies of a Notice of Cancellation at the time of signing. If Infinity Energy failed to provide this notice, your rescission period may extend beyond three days. According to the FTC, failure to provide this notice is one of the most common violations in door-to-door sales, including the solar industry.
To use this right, send your cancellation notice in writing via certified mail with return receipt requested. Do not rely on phone calls or emails alone. Keep every piece of documentation you generate.
How to Cancel Infinity Energy Solar Contract Step by Step
Knowing your rights is valuable. Acting on them in the right sequence is what actually gets results. Here is a practical walkthrough of the full process.
The steps look different depending on whether you are pre-installation or post-installation, but the documentation discipline stays the same throughout.
Step One: Review Your Contract Thoroughly
Read every page. Pay attention to the cancellation clause, any arbitration agreement, the early termination fee schedule, and any language about what triggers a breach by either party. Highlight anything unclear. If you do not understand a clause, do not guess. Get legal input before acting.
Step Two: Determine Your Timeline
Infinity Energy solar contract cancellation before installation is almost always more straightforward than trying to exit after panels are on your roof. If you are still within three business days of signing, you are in the clearest legal position possible.
If installation has already occurred, you are dealing with a more complex situation involving equipment, roof warranties, and potential damage claims.
Step Three: Send Written Cancellation Notice
Write a formal cancellation letter. Include your full name, property address, account number, the date the contract was signed, and a clear statement that you are exercising your right to cancel. Send it certified mail with a return receipt to Infinity Energy’s corporate address. Keep the tracking number and a copy of everything.
Step Four: Follow Up in Writing
After your cancellation letter, follow up with a dated email to Infinity Energy’s customer service confirming your cancellation request. Every communication creates a paper trail. If a dispute develops later, that trial becomes your evidence.
Step Five: Escalate if Necessary
If Infinity Energy does not acknowledge your cancellation, disputes your right to cancel, or imposes fees you believe are unjustified, you have several escalation paths available. These include filing a complaint with your state Attorney General, reporting to the Consumer Financial Protection Bureau, contacting the Better Business Bureau, and engaging a solar contract attorney.
Can You Cancel Infinity Energy Solar Contract After Installation
This is the question most people dread asking, and the honest answer is yes, but it comes with complications.
Once your system is installed, cancellation typically triggers the termination provisions in your contract. Depending on what you signed, the cost to cancel Infinity Energy solar contract at this stage can range from a few thousand dollars to the full remaining value of the lease or PPA.
Some contracts include liquidated damages clauses that calculate future lost revenue over a contract term that can run 20 to 25 years.
That said, post-installation cancellations succeed regularly when there are grounds for it. Common grounds include material misrepresentation during the sales process, failure to obtain required permits, system underperformance relative to written guarantees, installation defects, or breach of contract by Infinity Energy itself.
If you were told your bill would drop by a specific percentage and that projection was wildly inaccurate, that may constitute misrepresentation. Document your actual energy bills before and after installation and compare them to the savings estimates in your contract. The gap between the promise and the reality is often where legal leverage exists.
Research from the Lawrence Berkeley National Laboratory found that disputes over misrepresented savings projections are among the most common causes of solar contract complaints nationally. This is not a rare problem.
Infinity Energy Solar Contract Problems: What Customers Report
Before exploring legal options further, it helps to understand the pattern of Infinity Energy solar contract problems that homeowners have reported through public channels.
Complaints about Infinity Energy solar contracts appear in multiple consumer databases, such as Consumer Affairs and Better Business Bureau. Common themes include aggressive door-to-door sales tactics, misleading savings estimates, delays between signing and installation, difficulty reaching customer service, and unexpected increases in monthly lease payments due to escalator clauses.
Homeowners stuck in Infinity Energy solar leases frequently report that they were not clearly informed about the escalator clause at signing. This clause increases monthly payments by a set percentage, often 2 to 3 percent annually, over the full contract term. Over 20 years, that compounds significantly.
Infinity Energy solar lease issues also surface frequently around home sales. When a homeowner tries to sell their property, many buyers are unwilling to assume a 20-year solar lease. The seller then faces a choice between buying out the contract or watching the sale fall through.
These patterns matter because they inform your legal options. If your experience matches documented consumer complaints, that precedent strengthens your position when seeking Infinity Energy solar contract dispute resolution.
Legal Options to Cancel Infinity Energy Solar Contract
If your cancellation request has been denied, disputed, or ignored, you are not without recourse. Legal options to get out of the Infinity Energy solar contract exist at every stage of the process, from pre-installation disputes to post-installation buyouts.
Binding arbitration is included in most solar contracts and will likely be your dispute resolution pathway unless an attorney identifies grounds to challenge that clause. Arbitration is not the same as going to court, but it is a formal legal process that requires preparation and ideally legal representation.
You can also file a formal complaint with the FTC, your state Attorney General, and the Better Business Bureau. These filings do not directly cancel your contract, but they create official records that can support a legal claim and sometimes prompt the company to negotiate.
State-level solar consumer protection laws vary. In Texas, the Public Utility Commission handles certain utility-related solar complaints. The Texas Attorney General’s consumer protection hotline is a practical starting point for any Houston area homeowner dealing with an Infinity Energy contract dispute.
Houston, TX Homeowners: What You Need to Know
For homeowners specifically trying to cancel an Infinity Energy solar contract in Houston, TX, a few additional factors apply.
Texas does not have a dedicated state solar consumer protection statute beyond federal minimums. This means your federal rescission rights, combined with your specific contract terms, carry the most weight. Infinity Energy solar lease cancellation in Houston follows the same federal three-day rule, but enforcement requires the homeowner to be proactive and document everything carefully.
The Infinity Energy solar contract termination Houston process also intersects with Texas property law when home sales are involved. If you are selling your Houston property and need to resolve a solar lease before closing, time is critical. Engaging a solar contract specialist before listing your home is strongly advisable.
How Solar Equity Solutions Can Help You
Cancelling the Infinity Energy solar contract on your own is possible, but it is also stressful, time-consuming, and easy to get wrong. A misstep in how you communicate a cancellation request can actually weaken your legal position.
Solar Equity Solutions is a BBB-accredited firm that has helped more than 5,000 homeowners resolve solar contract disputes across the country. The process is clear and straightforward with three defined steps, no legal jargon, and a transparent refund policy.
The team handles everything from initial contract review to direct negotiation with solar companies and their financiers, using every legal option available to protect your interests.
Get our free consultation now!
Frequently Asked Questions
Can I cancel my Infinity Energy solar contract after signing?
Yes. If you signed at home, federal law gives you three business days to cancel without penalty. Send a written notice via certified mail immediately. After three days, cancellation becomes more complex but remains possible depending on your contract terms and any grounds for dispute.
What are typical termination fees for an Infinity Energy solar contract?
Fees vary widely depending on your contract type and how far along the installation is. Early termination costs for solar leases and PPAs can range from a few thousand dollars to the full remaining value of the agreement. Always request an itemized fee breakdown in writing before agreeing to anything.
Can I cancel the Infinity Energy solar contract after installation?
Yes, though it requires more effort. Grounds for post-installation cancellation include misrepresentation, installation defects, permit failures, or system underperformance versus written guarantees. Legal assistance is strongly recommended at this stage.
What should I do if Infinity Energy ignores my cancellation request?
File a complaint with the FTC, your state Attorney General’s consumer protection office, and the Better Business Bureau. Engage a solar contract attorney to send a formal demand letter. These steps create official records and often prompt a response.
Is legal help necessary to cancel an Infinity Energy solar contract?
Not always, but it is strongly advisable for post-installation cancellations, situations involving large termination fees, or cases where the company is unresponsive. An attorney-led firm can identify legal violations, negotiate fees down, and manage the process so you do not inadvertently damage your own position.