Return, Refund & Cancellation Policy

Last Updated: March 20, 2026

Solar Equity Solutions (“we,” “us,” or “SES”), along with independent attorneys, provide legal consultation, contract review, advocacy, and related services to help homeowners address concerns with residential solar agreements. Our services are professional in nature and do not involve the sale, shipment, or return of physical goods, solar equipment, panels, inverters, or hardware.

1. Nature of Our Services

We offer non-installation solar consulting and legal advocacy (through independent attorneys) services, including:

• Case reviews and eligibility assessments
• Contract analysis for potential misrepresentation, fraud, or consumer law violations
• Negotiation and advocacy support with solar companies, lenders, or third parties
• Assistance pursuing contract cancellation, settlements, credits, or refunds from third parties (where legally viable)

These are professional services, not retail products. Therefore, traditional product return policies do not apply.

2. No Refunds for Completed Services

Payments made for our services (such as consultation fees, case review fees, representation retainers, or flat-rate service fees) are non-refundable once work has commenced or services have been delivered. This includes:

• Free initial eligibility reviews or consultations (no charge applies)
• Paid in-depth case reviews, document preparation, or negotiation services

We encourage you to ask questions during your free consultation so you fully understand our process before making any payment.

3. Satisfaction & Results

We cannot guarantee specific outcomes (e.g., contract cancellation, full refund from a solar company, or settlement amount) because results depend on the unique facts of each case, third-party cooperation, applicable laws, and evidence available. However:

• We work diligently using licensed independent attorneys, proven strategies, and industry knowledge.
• Many clients achieve cancellations, partial/full refunds, settlement credits, or stopped billing.
• We provide transparent updates throughout your case.

4. Cancellation of Our Services

You may cancel your engagement with us at any time by notifying us in writing (email to info@solarequitysolutions.com or via your case portal).

• If no substantive work has begun, we may issue a full or partial refund at our discretion.
• If work has commenced (document review, correspondence sent, negotiations started, etc.), fees are earned and non-refundable.
• Any third-party refunds, credits, or settlements we help secure belong to you (after deduction of agreed fees, if applicable).

5. Third-Party Refunds (Solar Company / Lender)

In cases where we pursue refunds, credits, or compensation from your solar provider, lender, or another party:

• Any money recovered goes directly to you (or as directed by you).
• We do not take a percentage of recovered funds unless explicitly agreed in your engagement agreement.
• We are not responsible for the timing or ultimate success of third-party payments.

6. Contact Us

If you have questions about our policy, your case, or potential fees, contact us:

• Phone: 855-363-7652
• Email: info@solarequitysolutions.com
• Address: 13333 Northwest Freeway, Houston, TX 77040

We are committed to transparency and protecting homeowners. Thank you for trusting Solar Equity Solutions.